24/7 DEDICATED SUPPORT DESK
Get In Touch With
Our Support Team
Have a question about shipping lines, storage policies, or sourcing methods? Write to us, or connect instantly via instant chat apps.
LIVE STATUS MONITOR
Operations Desk
3.5m
Avg. Response Time
12
Agents Active
99.2%
Resolution SLA
4.95/5
CSAT Rating
A
L
S
+9
Direct Channels
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Email Inquiry
contact@gp-fulfillment.com
Corporate Offices & 4-Hub Warehousing Network
Shenzhen HQ & Smart Sorting Hub:
28/F, 168 Fuhua 3rd Rd, Futian District, Shenzhen (Automated Inbound & QC Hub)
Hong Kong Fiscal & Air Transit Hub:
5/F, Blk B, Profit Ind Bldg, Kwai Chung, HK (International Airport Direct Injection)
Dongguan Packaging & Consolidation Center:
Dongguan High-Tech Industrial Zone, Guangdong (Custom Mailer & Kitting Facility)
Hangzhou Fashion & Beauty Pre-Warehouse:
Hangzhou E-Commerce Logistics Corridor, Zhejiang (East China Textile Pre-Dock)
Common Inquiries
Frequently Asked Questions
Get quick answers regarding operational policies, shipping lines, and customization capabilities.
We do not require any MOQ for standard order fulfillment. You can synchronize your store and ship 1 order per day. However, for custom printed boxes or custom poly mailers, packaging suppliers require an MOQ (typically 500-1000 pieces), which we store for you and use on-demand.
Our standard shipping lines (YunExpress / VIP lines) take 5-12 business days to major destinations like the USA, UK, Germany, and Australia. We also provide economy packets that take 12-25 business days at a lower cost.
No setup fees, subscription fees, or monthly storage fees for active inventory. We offer up to 60 days of complimentary warehousing storage for your products. Storage fees only apply if inventory remains inactive or unsold for an extended period (over 60 days) to prevent dead stock accumulation. Sourcing is also 100% free; you only pay for the product cost and the shipping fees when your customer orders.
Since we inspect 100% of products at our warehouse before packaging, defect rates are extremely low (<0.2%). If an item is damaged during shipping or is defective, we provide a full refund or free reshipment upon receiving photos or video proof.